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CFPB

Pandemic worsens existing consumer problems with car buying in CFPB data

Financing the purchase of a car is a minefield for consumers at even the best of times. Tricks and traps in the auto marketplace can...

Oct 12, 2020 Report

Mortgage servicers failed Americans during the last recession. And if early data from the Consumer Financial Protection Bureau is any indication, history may well be...

May 29, 2020 Blog Post

During the 2008 financial crisis, mortgage servicers failed their customers badly — losing track of payments, charging fictional fees, and “robo-signing” foreclosure documents. As homeowners...

May 19, 2020 Blog Post

Since the end of the Great Recession, auto debt has reached historic levels. How'd we get here, and what can we do? Analyst R.J. Cross...

May 7, 2020 Blog Post

At a time of unprecedented economic and social uncertainty, debt collectors are harrassing consumers. Will the Consumer Financial Protection Bureau - the top cop on...

Apr 14, 2020 Blog Post

On Veterans Day, we often think of the enormous challenges faced by American servicemembers: the grueling physical tests of training and operations; the pain of...

Nov 9, 2018 Blog Post
CFPB Data Reveal Consumer Complaints by Company

For most of its history, the Consumer Financial Protection Bureau (CFPB) has stood up for consumers, including by publishing detailed analyses of financial complaints. However,...

Jun 5, 2018 Report
The Case for Public Access to the CFPB’s Financial Complaints Database

The acting director of the Consumer Financial Protection Bureau, Mick Mulvaney, is considering removing public access to the CFPB's online repository of more than one...

Jun 4, 2018 Report

The findings of our new report, Older Consumers in the Financial Marketplace, suggest that mistreatment of older consumers by financial companies is widespread – but...

Oct 12, 2017 Blog Post
An Analysis of Complaints, and Results, From the CFPB

Older consumers are at risk of harm from predatory financial behavior. An analysis of more than 72,000 financial complaints submitted by older consumers (those 62...

Oct 11, 2017 Report

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