Your credit report may be wrong; here’s what to do about it

Associated Press
Bev O'Shea

Consumers filed complaints with the Consumer Financial Protection Bureau in record numbers in 2020, according to a report released Monday by the U.S. Public Interest Research Group, a nonprofit consumer advocacy group. Credit reporting issues were cited in 282,000, or 63%, of the complaints. The majority noted “incorrect information” on credit reports or “information belongs to someone else,” the report said.

Not only did complaints about credit report errors lead the list of consumer grievances, but the three major credit-reporting bureaus — Experian, TransUnion and Equifax — were the top three companies complained about.


Accuracy matters since credit report errors can suggest identity theft or fraudulent activity on your accounts. And because credit report data provides the raw material for credit scores, errors can lower your score.

Some of the volume of complaints may be an unintended consequence of payment accommodations mandated by the 2020 coronavirus relief bill and temporary concessions offered by lenders and credit card issuers.